Frequently Asked Questions?
How long does it take to ship my order
We are a custom made to order business, which means, once you've placed your order we make it just for you. We aim to have your chosen artwork to you within 7-14 business days from the date you placed the order. However shipping can extend that timeframe to 21 days to get to Country/Regional areas. Of course we can't control the shipping time frames during peak periods (Christmas etc) and they may take longer than average so we recommend allowing extra time.
Do you provide any other frames?
At present we offer framing in Black, White or the Natural Timber. If you would prefer another frame option of these options, we recommend buying the print only and taking it to your local framer.
Do you offer express shipping?
You know what they say, "You can't rush art!". Unfortunately we do not offer express shipping at this time.
Do you ship outside of Australia?
We currently ship prints only outside of Australia (No Frames). We recommend international customers to choose the "Print Only" options and take it to your local framer for framing.
Where are the frames made?
That Wall Art Shop only provides timber frames that are ethically produced right here in Australia. We have made a conscious choice to only use Premium Frames in matte black, matte white or natural timber that are produced right here in Australia and that are all certified by the Forest Stewardship Council (FSC) as sustainably sourced. All of our frames come with 2mm acrylic as opposed to glass, which reduces the overall weight of the frame and limits the risk of breakage.
What is the most popular frame size?
A2 seems to be the most popular choice for most people
What if I want glass instead of acrylic in my frame?
If glass is important to you, we recommend purchasing the print only option and taking it to your local framer. All of our frames come with 2mm acrylic as opposed to glass, which reduces the overall weight of the frame and limits the risk of breakage.